Reach out to us
Our support team is available to assist with account questions, deposits and withdrawals, verification and document uploads, technical issues, or general feedback. Contact us for help with bonus activation, cashier queries, or sportsbook and bet settlement questions. We respond quickly via live chat and email and can guide you step by step through verification or payout requests. Callback requests and VIP escalation are available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; usual response within hours) |
| General enquiries | [email protected] (company enquiries and general questions) |
| Affiliate enquiries | [email protected] (affiliate programme and tracking support) |
| Phone | +1 347 512 2984 (voice support, weekdays) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues, or cases that require documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing this information helps our team process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly to all inquiries. Most messages receive a reply within one business day. Simple requests are often handled immediately via live chat, while email cases may take a little longer. More complex issues, such as KYC checks or payment investigations, can require additional time depending on their nature and the documentation involved.
Feedback
Have feedback, suggestions, or ideas to improve the site? We want to hear from you. Tell us what you liked, what could work better, or any feature you'd like to see, and our team will review every message carefully. We use player feedback to refine promotions, game selection, and site usability - your input helps make the experience smoother for everyone.