Privacy Statement
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you register, play or place bets with Rioplay. We take your privacy seriously and describe below the types of data we process, how we use it, your choices, and how to contact us about privacy matters.
Types of data we collect
We collect information needed to operate an online casino and sportsbook, improve services, and meet legal and security obligations. This includes:
- Personal data: name, date of birth, address, email, phone number, identity documents and any information you give during account verification.
- Technical data: IP address, device identifiers, browser and operating system, cookies, and other information about how you use our site and apps.
- Transactional data: deposits, withdrawals, bets, game history, payment method details, currency and billing information required to process transactions and anti-fraud checks.
How we use your information
We use data to create and manage your account, provide gaming and betting services, process payments, verify identity, prevent fraud and money laundering, and respond to support requests. We may also use aggregated or anonymized data for analytics, product improvements and security monitoring.
Data protection practices
We maintain administrative and technical measures designed to protect your information from unauthorized access, accidental loss and misuse. Access to personal data is limited to staff and service providers who need it to perform their duties. Where appropriate, we use encryption and secure processes for sensitive operations.
Cookies and tracking technologies
Cookies and similar technologies help us remember your preferences, support secure login, measure site performance and show relevant content. You can control cookie settings in your browser. Some features may be limited if cookies are disabled.
Information sharing and third parties
We share personal data with third parties only when necessary to provide our services, for compliance and security, or where you have given consent. Typical recipients include payment processors, identity verification and fraud prevention providers, and technical service providers. We do not sell your personal information.
User rights
You have rights over your personal information, including the right to access the data we hold, request corrections, or ask for deletion when there is no legal reason to retain it. You may also object to or restrict certain processing and request portability of your information where applicable.
Access, correction and deletion
To exercise your rights, contact us. We will verify your identity before responding and will take reasonable steps to correct or remove information as required. Some data may be retained as needed to comply with legal obligations or to resolve disputes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated on the site. Continued use of our services after changes indicates acceptance of the revised terms.
Contact
If you have questions or requests about privacy, please contact [email protected].